We are passionate about creating inclusive services and products. We work with people to co-design solutions and build service design capability.
Hello,
Charley (she/her) started Inclusively in 2019, she works as a freelance service designer and researcher through Inclusively.
Charley started Inclusively so that she could focus on projects that help to make the world a more inclusive and accessible place. Charley has worked with a wide variety of public, private, and third-sector organisations to help redesign and develop services and products to improve lives. Charley has in particular often worked on projects across healthcare, housing, and policy spaces.
Charley is available for contract work or direct client work through Inclusively. Charley also occasionally works with other freelancers to help deliver larger projects through Inclusively.
You can find Charley’s personal portfolio and CV on her personal website here.
What could we support you with?
Service design
Redesigning services or creating new services to be inclusive and accessible. From ideation, concept development, blueprinting, prototyping, usability testing and coaching.
User research
Conducting inclusive research to uncover user needs and synthesise research findings into actionable insights to improve or create inclusive services and products.
Capability building
Supporting organisations to build inclusive service design and user research capability and embedding service design methodology throughout the delivery of live projects.
Building inclusive service design capability with you so that you are able to continually deliver inclusive experiences
Projects
Supporting Common Ambition to co-design healthcare services for people experiencing homelessness
Inclusively supported the fantastic Common Ambition team and a brilliant steering group of people with lived experience of homelessness to help improve how people experiencing homelessness can access healthcare services in a more accessible and inclusive way.
Common Ambition is a partnership between charities Just Life and Arch health.
Co-designing an inclusive curriculum of support for social enterprise - Fat Macy’s
Inclusively supported the Fat Macy's team to co-create an inclusive curriculum of support, enabled them to further track their impact and improve the overall trainee experience.
Fat Macy’s trains and supports Londoners in temporary accommodation to become chefs, with the aim to help them move into their own homes.
Supporting Imperial College London to co-design inclusive service touchpoints to increase attendance of breast cancer screening
Inclusively worked with Imperial College London to further understand the barriers to attending breast screening appointments and co-create SMS reminders and a short video animation to help increase the uptake of breast cancer screening.
This SMS and video animation is now being piloted across London.
What’s it like to work with Inclusively?
“ Working with Charley and Inclusively was a dream - she's created an incredible framework for us, which is designed beautifully, constructed thoughtfully, and most importantly will have a huge impact on the work we're delivering.”
- Meg Doherty, Founding Director at Fat Macy’s
“ Thank you Inclusively! We are so pleased to have found you. The time, care and attention you put into planning our first design sprint and ensuring this was done in a trauma-informed way was such a great start to the project. Each session was explained and delivered brilliantly and it was so good to learn more about service design with each week. Our co-production group loved working with you and we couldn't be more proud of our first prototype! “
- Nicky Pyper (she/her) Project Manager - Brighton and Hove Common Ambition
“ Working with Inclusively was a pleasure from beginning to end. Their passion for developing inclusive solutions drove an excellent project which was executed perfectly by Charley and Inclusively.“
- Niki O'Brien, Policy Fellow in Global Health
Organisations we work with
Client list: NHS, Snook, Fat Macy's, Able, HSBC, Kingston University London, helix centre, UAL, Policy lab, Design Council, Year Here, Common Collective, British Heart Foundation, Breast Cancer Now, etc